realme 2 (Diamond Black, 64 GB) (4 GB RAM) (Refurbished)

Order Delivery:

It’s a busy time for online orders, and whilst this does mean that you may experience some slight delays, rest assured that we’ll be maintaining the strict health & hygiene standards we’ve put into place. We’re doing our best to get your order to you as soon as possible. Please allow 3 – 7 business days for your order to be delivered. Monday to Saturday are considered as business days except for public holidays.

For shipping to India, we accept all major debit & credit cards (including MasterCard, Visa & American Express) and also provide Net Banking options across major banks.

Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers. As per recent Unlock protocols in effects regarding the ongoing pandemic, please allow a few additional days for order dispatch and delivery. We’ll be in touch regarding the same.

Orders once shipped, cannot be cancelled. 

Alternatively, you will be entitled to cancel your order and receive a refund from us (if your card has already been charged) if the product is out of stock/unavailable after a purchase has been made.

​Order Tracking:

We deliver your orders through our registered courier partners.

You can use the tracking number on the shipping agency’s website. We’ll drop in a mail with the details shortly after your order is placed.

Once your order is shipped, the Airway Bill Number (AWB no.) and our courier partner name are sent to you via text message/email. Please visit the courier partner’s website and enter the AWB number we have shared with you in the relevant form to track the current location of your shipment and expected date of delivery.

Should you have any questions about your order dispatch, you can email us at support@mobikzone.com or Call/ WhatsApp us on +91 93110 31130Our working hours are Monday to Saturday from 10:00 AM to 7:00 PM IST

Free Shipping PAN India 

Mobikzone is committed to make your shopping experience hassle-free and easy as best as possible. We offer 100% Customer Satisfaction for our valued & beloved customers. We are here for you before and after your purchase to provide you enjoyable shopping experience. As an additional measure, Please read through the following terms & conditions prior to making a purchase. 

CANCELLATION

• You can cancel your order within 24 hours of placing an order. Please call or WhatsApp us on +91 93550 44559 or write to us at support@mobikzone.com to request the cancellation.
• Cancellation directly through the website is not possible.

EXCHANGE 

• We offer exchange for the products which are unused, unworn, unwashed, undamaged, with all its original labels, tags and invoice.
• Exchange can be done within 7 days from the date of delivery.
• If you have received the damaged product or wrong product please write to us at support@mobikzone.com.
• Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size)
• You can also buy other style available on our website- equal to the amount of the exchanged product using your store credit.
• Please do read the product description mentioned on the product page on website before placing an order.
• Actual color of product may slightly vary compared to what you see on your Mobile, Tablet, Laptop or Desktop screen due to photographic lighting sources or your screen resolution.

Steps for requesting an Exchange:

• For requesting an exchange Please write to us at support@mobikzone.com within 7 Days of receiving a package. For swift resolution your email should clearly mention Order number, Product name or style no. for which exchange is requested along with the reason.
• We will review the request and respond within 2 working days or 48 working hours.
• Once your request for exchange is approved, we will arrange a reverse pickup you.
• After the pickup is done, Exchange will take minimum of 7-10 working days (as we will dispatch the new product after receiving of the returned product & its quality check). Once this process is done, we will dispatch new exchanged product requested by you.
• We do not charge any shipping cost and reverse pickup will be arranged by us in case of exchange.

RETURN & REFUND 

All our products undergo Quality checking. In an unlikely event of receiving a damaged product please write to us at support@mobikzone.com within 7 days of receiving along with order details and pictures of the product. We offer 100% replacement or money back guarantee. 

• We offer 100% customer satisfaction. In case you are not satisfied with received product and want refund. Please email us within 7 Days of delivery (For swift resolution email should clearly mention Order number, Product for which return or refund is requested along with the reason).
• We will review the request and respond within 2 working days or 48 working hours.
• Once acknowledged by the team during next working day, we will generate a reverse pickup with a nominal fee of Rs.150/– towards pickup courier charge (charge of Rs.150/- will be deducted from your refunded amount). OR you can send product back to us by yourself at Address : 

  Shop no 46A, GAFFAR MARKET, Karol Bagh, New Delhi, Delhi 110005.

The return package should be strongly and adequately packaged so that there is no damage of products during transit. 

For added precaution, we request you to take a video from your smartphone as a proof before putting your order in the ‘shipping bag’ including all labels & tags. We request you to share this video to us on +91 93550 44559 or mail at support@mobikzone.com. Once we receive your order back, we will take a video proof for our records and match it with the one you have sent us. If everything is in place, we will initiate your refund (Amount will get refunded into your account in 7-10 working days) 

Note: If you have paid through Debit or Credit card we will initiate your refund amount in original source payment method. In case of COD/ Wallet/other payment methods we will initiate refund in Bank account provided by you.